Ordering / Payment
Can I change/cancel my order?
We will refund cancelled orders within five working days. We are unable to cancel your order if it is being packed within our warehouse. Once you have placed your order, we cannot amend the details within it. If you need to return an item, it is easy to do so. Click on Returns to find out more.
Can I change my delivery address?
To change your delivery address please either amend whilst ordering the item, or send an email to firstname.lastname@example.org. We are unable to change your delivery address for any item/s which are being packed within our warehouse (In preparation), or has already been shipped.
Which payment methods do you accept?
We accept major credit and debit cards. At the checkout, simply give us your credit card details - including the security code. Please be aware that some providers may direct you to further security checks. All Boxed Up Media takes payments from you within four days of you placing an order.
How can I be sure your products are authentic?
We guarantee that all of the boxes we create and sell at All Boxed Up Media:
- are completely new
- are 100% genuine - manufactured by the named brands, in keeping with their high quality standards.
What does the box look like?
Goods will be packed in a nondescript cardboard box with suitable materials for protection
Can I collate different orders?
We’re sorry, but because of the nature of our sales, we’re not in a position to gather different orders made at different times into one parcel and send you one package. We have to treat all checked-out orders separately, even when you make different orders on the same day. All orders received are dispatched on an individual basis, even if you order a number of the same items at the same time.
Where do you ship?
At the moment, we deliver to all of the UK and Northern Ireland. We can also deliver to the Channel Islands.
How long will it be before I receive my delivery?
When you purchase, we’ll acknowledge your order. We estimate that your goods will be dispatched within 10-21 working days but can take up to 28 working days. Specific delivery conditions may be applicable to some items and this will be specified within their specific terms and conditions.
If we think there’s going to be a delay with your order, we’ll send an email to let you know.
Do you charge for delivery?
Delivery charges are specified for each product.
How can I track the process of my order?
Once your parcel/s have been shipped from our warehouse, we will send you an email to advice of dispatch. If your parcel does not arrive within 10 working days of receiving this email, please contact our customer service team. Please also check all your e-mail folders for our despatch advice confirmation as it may go to your spam or junk folder.
Can I gift my order?
Yes, providing you have sent us the person’s address to receive the item as a gift in the delivery address box we can send as a gift but we cannot include a gift note either sent in by you or created in our warehouse.
What is your returns policy?
You will have 14 days to return your parcel back to us from the date of delivery. All items returned must be unused and in their original packaging.
Old Bank House, 1-3 High Street, Arundel, West Sussex, BN18 9AD
Cost of returns
Returning items is your responsibility along with any expenses this will incur. We strongly advise that you send it via tracked mail when returning your order. You are responsible for the item until we receive it at our warehouse.
When will I be refunded?
Our warehouse will process your refund within 30 working days of you posting your return. You will be sent a notification email once your refund has been processed.
My item is wrong/faulty, what should I do?
Should goods be damaged or faulty please contact us via email email@example.com
How do I know my payments are secure?
All Boxed Up Media uses a secure payment service by Elavon.
Will my personal information be safe?
Yes. We hold all personal information in the strictest confidence and guarantee that we won’t pass it on to a third party. At no time will we transfer or store your payment details through the All Boxed Up Media computing system.
All Boxed Up and our partner brands make every effort to ensure that their product formulas are free of as many common allergens as possible. However, our recommendation is that you carry out a patch test when using any new product to detect any potential allergy.
Apply the product to an area of your skin, such as behind your ear, leave on the skin for 48 hours. If you have any redness, swelling or discomfort remove the product immediately from the skin with water and cease all use. Any reaction means that you are likely allergic to one or multiple ingredients in the product.