Terms & Conditions
Terms and Conditions
In these terms and conditions “All Boxed Up"", "we", "our" and "us" means All Boxed Up Media Limited (Company Number 8522148), whose registered address is at Old Bank House, 1-3 High Street, Arundel, West Sussex, BN18 9AD
"Us" and "you" means any user of the website including any user who makes a purchase through the website (a "Buyer").
References to the term "dispatched" or “shipped” means the point at which an item or goods leave our appointed warehouse and is handed to the postal service.
References to the term "dispatch date(s)" mean the date(s) when the order is handed by our appointed warehouse to the postal service.
Formation of agreement:
An agreement governing your use of the AllBoxedUp website, all stages of the process and our sale of goods when we receive confirmation of your order is made on the basis of these terms and conditions (this agreement between us is referred to in these terms and conditions as the "Agreement").
Buyers must be over the age of 18 years old and have full legal capacity.
All Boxed Up is a specialist promotions agency that creates specific themed boxes for consumer purchase. All sales are limited in terms of time and stock and all orders are subject to availability. Due to the nature of our business, we may not have the items in stock. Instead, we would have reserved the items with our supplier for the duration of the sale and only ordered it from our supplier at the end of the sale and therefore we may have to wait to receive items from our suppliers. Consequently, whilst we endeavour to dispatch items within the indicated dates, orders may sometimes take longer and we will advise Buyers of the status where applicable.
Payment will be deducted from the Buyer’s credit card or Paypal account within four (4) working days of an order being accepted by All Boxed Up
Placing An Order
To place an order, you should select the required item and add it to the basket by clicking on ‘Add to Basket” link.
Next, you will be asked to enter/confirm your personal details, billing and delivery address before moving to "Summary of your order". In "Summary of your order", you will be able to check the information relating to the item(s) ordered, quantity, price and total.
If you place multiple orders, the delivery charge will apply to each transaction as we are unable combine orders together.
Orders are accepted at our sole discretion provided that the item(s) is(are) available, the order reflects current pricing, you are based in the United Kingdom or the Channel Islands and that your credit or debit card is authorised for the transaction. In some occasions, sales may not be available to all territories. Where applicable, this will be stated in the sale. Because of the nature of our business, no orders can be accepted or processed after the sale has ended. From time to time items in the box may be replaced with appropriate subsitutions. These are always of equal or greater value and we reserve the right to do so without prior notice to the buyer.
All orders are subject to acceptance and availability.
Notification will be sent to the Buyer via an email to the address provided at registration, confirming that the Buyer’s refund has been processed. It will take a minimum of four (4) working days from receipt of such an email for the refunds to appear in the Buyer′s bank account.
All orders have to be placed through the website or via cheques made payable to All Boxed Up Media and mailed to PO Box2232 Pullborough, West Sussex RH20 6AH
You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before dispatch of the item(s) or within 30 days of receipt of the item(s) by following our returns process. However, if you have been advised of a dispatch date for your order we will be unable to cancel at this stage as the order is packaged and on its way to you. In cases like these, for you to refuse of delivery will be the option.
Cancelling An Order
Should you need to cancel an order, please contact All Boxed Up Customer Service team by email.
The sales on All Boxed Up campaigns will close as specified on each offers terms and conditions.
Postal charges vary per sale please refer to each sales page for more information.
Pricing and Payment
All items are priced in pounds sterling (GBP)
We reserve the right to modify our prices at any time but the items will be charged at the rate, which was current at the time the order was placed.
The original recommended retail price (RRP) quoted in the description of an item is the price provided by our supplier as the full selling price of the item when the item is or was originally in the supplier's distribution network. This price is provided for comparison purposes only.
Once you have reviewed your order and provided your personal details, you will be invited to check out by clicking on ‘Proceed’. Payments will be processed by credit card, debit card or Paypal through a secure payment service operated by Evalon. The Evalon website is secured by SSL encryption (Secure Socket Layer). At no time will the User’s payment details be transferred or stored through All Boxed Up’s electronic system. Payment will be deducted within four (4) working days of an order being accepted.
All refunds will be made to the card used in the original transaction. To comply with audit standards, the card or account details used for refunding a purchase cannot be amended. Should a refund be rejected for any reason by either All Boxed Up’s bank or the Buyer’s bank, All Boxed Up’s Customer Service team will contact the Buyer to discuss alternative options to make the refund effective.
Acceptance of your Order
Once the payment has been accepted, the contract is formed and the order cannot be edited
We will confirm receipt of your order to the email address you provided at the time of registration. It is recommended that you retain that email or print out confirmation of your order.
We will endeavour to dispatch your goods within five (5) and twenty-one (21) working days of the Order Date. Dispatch dates are an estimate only. All Boxed Up will not be held liable in any way for the late delivery of goods that are provided within 30 days of the Order Date or agreed by you to fall outside this period. This does not affect your statutory rights.
All items will be delivered to the Buyer’s registered address or, where requested by the Buyer as part of the order process, to another address selected for that particular order. It is your responsibility to give us the full and correct delivery address details. We are not able to deliver to PO Box numbers and cannot receive amendments to the delivery address once the dispatch process has commenced.
Note the damage: We take care when shipping orders but we recommend that on receipt, the recipient should carefully check their order for the conformity of the item(s) received. Any delivery problem with the order should be notified to All Boxed Up Customer Service team, within eight (8) working days of receipt, with photos of the damage.
Return the item:
Please return to All Boxed Up within 30 days of delivery. We only accept return items in their original packaging and unused. All return items should be clearly labelled to:
All Boxed Up Media Ltd
Old Bank House
1-3 High Street
West Sussex BN18 9AD
Please be aware we do not pay return postage on unwanted items. We do pay on faulty items if you are asked to return it. Please always check with us in advance at email@example.com if you receive a faulty item as we may ask you to destroy it rather than return. We will not pay return postage on a fautly item if you have not informed us before sending it back. If the item was undeliverable because of an issue in the details of the delivery address or was not collected from the collection office we reserve the right to charge additional delivery costs.
Due to its supply process, All Boxed Up is not always able to provide replacements for incorrect or defective goods or undertake repairs. Subject to a full investigation by us with our supplier and with the courier, All Boxed Up will provide a full refund for a defective, incorrect or missing item (return postal charges will only be refunded where the item has been found to be wrongly described or defective). This does not affect your statutory cancellation rights.
There is no specified period for how long such an investigation may take and this will vary according to the product and the supplier. We will do our best to give you an indication of the estimated investigation time at the start of the process.
You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before dispatch of the item(s) or within seven (7) working days of receipt of the item(s) by following our returns’ process. Note that cancellations for your order can only be made until the dispatch process has been commenced and you will be notified of this by email. You will be refunded the postage charge of your item(s) where the entire order is returned. Should you need to cancel an order, please contact All Boxed Up’s Customer Service team by email or phone.
Condition of Items for Returns:
The Buyer must return the item(s) in good condition, unused and with their original packaging. All Boxed Up reserves the right to refuse or to reduce a refund on any item that is incomplete, damaged or dirtied.
The Buyer must return the item within 30 days of receipt. We cannot process any refunds after this time.
Your refund will be processed within 30 working days of posting your return.
Other than for defective products, returns outside the timeframe set out above, may be accepted at the sole discretion of All Boxed Up. Any unauthorised returns will be refused. Cost of returns: Members will incur the cost of returns unless (i). the product received is incorrect, or (ii). deemed damaged or faulty – photographic evidence will be required. If returns are received with insufficient postage, All Boxed Up will deduct a minimum charge of £5 from the refund of the items returned to cover the shipment cost and the administration charges.
If the item was undeliverable because of an issue in the details of the delivery address or was not collected from the collection office we reserve the right to charge additional delivery costs
Access to Website and Content
All Boxed Up is continually reviewing the items available on the website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the website up-to-date, but information and specifications given are for your information only and might be subject to change without notice.
We try to ensure that pictures of the items on the website are as accurate as possible, but variations in colour, fragrance and texture between the pictures and the items themselves must be expected.
We will endeavour to allow uninterrupted access to the website, but access may be suspended, restricted or terminated at any time.
The AllBoxedUp website may include links to other websites or material, which are beyond its control. We are not responsible for access to and content on the internet, or any site other than the All Boxed Up website.
Scope of Advertisement
The content of the website is directed solely at those that access the site from the United Kingdom, the Republic of Ireland and the Channel Islands. We make no representation or warranty that any items referred to in the website are available or are otherwise suitable for use outside the United Kingdom, the Republic of Ireland and the Channel Islands.
The Buyer will only own the items once they have been successfully delivered and when All Boxed Up has received cleared payment for them in full. Until that time, All Boxed Up will retain ownership of the items.
Items supplied are strictly not for re-sale.
If you have a valid claim in respect of any of the items, which is based on any defect in the quality or condition of the items or their failure to meet specification in accordance with this Agreement, we shall refund to you the price of the items (or a proportionate part of the price) and the delivery charges (where the full order is affected).
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the website.
We shall not be liable to you in connection with this Agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event, any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.
All Boxed Up's aggregated liability to you in connection with this Agreement shall not include any losses or damage in circumstances where:
- the loss or damage was not caused by any breach on the part of All Boxed Up, or
- the loss or damage was not reasonably foreseeable as a consequence of a breach or negligence by All Boxed Up, or
- the loss or damage is a business loss or the losses were caused in the course of business, including lost profits or business interruption.
These terms and conditions do not affect your statutory rights as a consumer.
Outside our control
All Boxed Up shall not be liable to the Buyer or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control (the "Event").
We will contact the Buyer within a short time of the Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty (30) days, the Buyer's order will be deemed to be cancelled and the Buyer will receive a full refund.
Emails to you shall be to the address you specify to us. It is important that you give us an accurate and valid email address and tell us of any changes to it.
If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
A person who is not a party to these terms and conditions, shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
In exceptional circumstances, we reserve the right to end any Agreement with you, cancel or place on hold any orders with All Boxed Up immediately and without notice to you if you breach any of the All Boxed Up terms and conditions, you fail to make any payment when due, we suspect that you are about to engage in or have engaged in fraudulent or illegal activity on the website or, if requested to by us, failed to provide us with sufficient information to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the website. If required, you can be requested to send us a certified proof of ID (e.g. a certified copy of your passport or driving license) as well as proof of address for the past three (3) months. The order will only be dispatched after we have received and verified these documents. All Boxed Up is unable to reinstate any cancelled orders.
We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents within 4 working days.
We reserve the right to define the circumstances in which this additional verification might be required.
If you would like to contact All Boxed Up’s Customer Service team, please email us at:firstname.lastname@example.org
Abusive language and emails to All Boxed Up Employees and Directors will not be tolerated and may result in prosecution.
The Customer Service team is unable to process any manual orders.
We comply with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you give us your personal information, we will offer you the opportunity to opt in to receive information by email from us and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar items or services to those, which you have previously purchased from us. Where you have also agreed, we will pass on your details to carefully selected third parties. When we send you communications by email, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do, you will also be able to opt out of receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, this will preclude you from receiving any of our special offers or promotions in future.
You can inform us at any time if you no longer require marketing communications to be sent by emailing us at email@example.com
The personal information you have shared with All Boxed Up is compulsory for recording and processing the online purchase, delivery and billing of the orders. This information is strictly confidential. Giving false information will result in the automatic cancellation of the order.
The only cookies we use in relation to each connection are deleted at the end of each visit to the All Boxed Up website.
Certain pages of the All Boxed Up website can sometimes contain electronic images or statistics trackers that make it possible to count the number of visitors to the page. The information obtained is strictly anonymous and simply makes it possible to gather statistics on the frequency of use of certain pages of the website.
The copyright of the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belong to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the website without written permission from All Boxed Up (except in terms above)
These terms and conditions shall be governed by and construed in accordance with English law.
Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.